Refund and Cancellation policy

Cancellation Policy

• Service Cancellation by Client:
  Clients may cancel a service request within 24 hours of placing the order, provided that no processing has begun. Cancellation requests must be submitted in writing to [email protected].
• Processing Begins:
  If work has commenced (e.g., Patient eligibility checking, AR follow up, Payment Posting), cancellations can be done at any time.
• Recurring Services:
  For subscription-based services, cancellations must be requested at least 1 month before the next billing cycle to avoid automatic renewal charges.

Refund Policy

Full Refund Eligibility:
A full refund will be granted if:

• The service is cancelled within 24 hours and processing has not started.
• An error on our part has led to incomplete or incorrect documentation and the client chooses not to proceed with corrections.

Partial Refund Eligibility:

• If work has partially been completed, clients may receive a partial refund based on the proportion of work remaining. This will be assessed on a case-by-case basis.

Non-Refundable Services:

• Once final documentation has been delivered.
• For expedited services that have already been initiated.
• Third-party fees (e.g., filing fees, courier charges) are non-refundable.

The refund will be processed and the amount will be credited to the customer’s bank account within 5 business days.

For questions regarding these Refund and Cancellation policy, contact us at:

MedMount Solutions
[email protected]
35/279-A3, Souparnika, Mini Bypass Raod, Thiruvankulam, Ernakulam, Kerala, 682301