Refund and Return Policy
Cancellation Policy
- Service Cancellation by Client:
Clients may cancel a service request within 24 hours of placing the
order, provided that no processing has begun. Cancellation requests must
be submitted in writing to billing@medmountsolutions.com. - Processing Begins:
If work has commenced (e.g., Patient eligibility checking, AR follow up,
Payment Posting), cancellations can be done at any time. - Recurring Services:
For subscription-based services, cancellations must be requested at least 1
month before the next billing cycle to avoid automatic renewal
charges.
Refund Policy
- Full Refund Eligibility:
A full refund will be granted if:- The service is cancelled within 24 hours and processing has not
started. - An error on our part has led to incomplete or incorrect
documentation and the client chooses not to proceed with corrections. - Partial Refund Eligibility:
If work has partially been completed, clients may receive a partial refund
based on the proportion of work remaining. This will be assessed on a
case-by-case basis.
- The service is cancelled within 24 hours and processing has not
- Non-Refundable Services:
- Once final documentation has been delivered.
- For expedited services that have already been initiated.
- Third-party fees (e.g., filing fees, courier charges) are
non-refundable.