Privacy Policy

MedMount Solutions (“MedMount Solutions”, “we”, “us”, or “our”) operates a suite of revenue cycle management services for clinics and healthcare providers (“Services”). This Privacy Policy outlines how we collect, use, disclose, and protect personal information provided by users (“you”). By accessing our Services, you acknowledge and agree that you understand this Privacy Policy and consent, except where prohibited by applicable law, to the use, collection, and disclosure of your information as described herein.

What is Personal Information?

Personal Information refers to any information about an identifiable individual, which may include factual or subjective details. It does not include business-specific information such as a clinic’s name, business contact details, or job titles.

What Information Does MedMount Solutions Collect?

Personal Information You Provide

We collect Personal Information that you voluntarily provide when using our Services, including but not limited to:

  • First and last name

  • Phone number

  • Email address

  • Billing and payment details

  • Clinic or practice details

  • Insurance and payer information

  • Claims processing details

  • Any other information required to provide our revenue cycle management services

Information About Others

If you provide us with Personal Information of another individual (such as patients or staff members), you confirm that you have obtained their consent before sharing their data with us.

Location Information & Related Tools

We may collect location-based data if you enable location services on your device. This data may be used to improve user experience, such as tailoring services to your region. You may disable location tracking via your device settings.

Cookies and Web Tracking

We use cookies and other tracking technologies to enhance your experience on our platform. These technologies help us:

  • Recognize returning users

  • Personalize content and settings

  • Improve system functionality and security

  • Analyze user traffic and engagement patterns
    You may disable cookies through your browser settings; however, this may impact certain functionalities of our Services.

Web Analytics and Advertising

We may use analytics and advertising tools, including but not limited to:

  • Google Analytics

  • Remarketing tools

  • Website traffic analysis tools
    These tools help us improve our Services, analyze website traffic, and optimize advertising efforts. If you wish to opt out of Google Analytics tracking, you can adjust your settings via your Google account.

Use of Your Personal Information

We may use your Personal Information for:

  • Verifying your identity and eligibility for our Services

  • Managing your account and billing

  • Processing insurance claims and payments

  • Improving our Services and website functionality

  • Providing customer support and responding to inquiries

  • Sending administrative updates and service-related communications

  • Conducting research, analysis, and performance tracking

  • Ensuring compliance with applicable healthcare and privacy regulations

  • Addressing disputes, security concerns, and fraud prevention

With Whom We Share Your Information

We may share your Personal Information with:

  • Third-party service providers: Including payment processors, analytics providers, and IT support teams to assist in delivering our Services.

  • Healthcare partners and insurers: As necessary to facilitate revenue cycle management processes.

  • Referring websites: If you accessed our Services through a third-party website, we may share limited data as required.

  • Legal authorities: If required by law or to protect our rights, safety, or compliance with regulations.

Accessing and Updating Your Personal Information

You may request access, updates, or corrections to your Personal Information at any time by contacting us. Upon request, we will process changes within a reasonable timeframe.

How Do We Protect Your Personal Information?

We implement industry-standard security measures to safeguard Personal Information from unauthorized access, disclosure, or misuse, including:

  • Encryption protocols and secure data transmission

  • Access control and authentication mechanisms

  • Regular security audits and compliance checks
    We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Links to Third-Party Websites

Our website or Services may contain links to third-party websites. Once you leave our platform, we are not responsible for the privacy practices of other websites. We encourage you to review their privacy policies before sharing any Personal Information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.

Questions and Contact Information

If you have any questions or concerns regarding this Privacy Policy or wish to access or modify your Personal Information, please contact us at:

MedMount Solutions
[email protected]
35/279-A3, Souparnika, Mini Bypass Raod, Thiruvankulam, Ernakulam, Kerala, 682301